Here are some frequently asked question and the answers to them

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out. 

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high.  Please call our office for a current quote.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. San Diego Party Jumpers cleans and disinfects before and after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 100´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Parks require permits. We sudgest you get your park permit as soon as you know the date of your party.  Also, parks are first come, first serve so get your spot early in the day. For your convienance we have inclued links to parks and recriations page.

Q: How do i get a park permit?

A: To apply for a park permit, contact the Park you want to have your event at. Give San Diego Party Jumpers as your company of choice. As we are licensed and insured, they have all of our information.

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. If paying credit card, there is a five doller service fee.

Q: What if we need to cancel?

A: All cancellations must be done five (5) or more days prior to your event in order to receive a refund of your deposit. Refunds are subject to a $5.00 service fee

Q: Do you require a deposit?

A: Yes all orders require a $50 Credit Card deposit. They are refundable if you cancel your order at least 5 days prior to your rental date. If your rental totals $300 or more dollars there is a $100 deposit. Refunds are subject to a $5.00 service fee.

Q: How big are the jumps?

A:  The size of each jumper is listed on our jumpers page please note the space required for each jump, as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Who will set up my jumper?

A: Only our courteous and well-trained drivers will deliver and set up each bounce house and insure that it is clean and in good working condition. Set up takes approximatly 30 minutes.

Q: Do you have a weather policy?

A: In the event of forcasted rain, and/or high wind advisory, and/or thunderstorms, we will allow or disallow the set up of our jumpers. A San Diego Party Jumpers representative will call the morning of your event to discuss forcasted weather conditions and how we will proceed.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.